How To & Maintenance

How do i set the chiller up? / Water chiller setup instructions

For detailed instructions on setting up your water chiller, please refer to our SETUP GUIDE. This guide provides step-by-step instructions to ensure a smooth setup process for your chiller.

Filter housing not maintaining water level

To fill the filter housing - have the chiller switched off, with water valves open, open the air release valve until water comes out of the top, then close the air release valve and turn the chiller on.

My chiller isn't cooling the water

Your water is circulating, but chiller is not cooling and fans are not turning on

Water not circulating / pumping

If you can't get the water circulation or pump to work, here is the solution

Pump on water chiller is making a loud noise

How to fix the water chiller pump pump making a loud noise

Optimal temp settings / F settings explained

How to run your chiller most efficiently using the F settings

Low water flow / slow water circulation

NOTE: Cleaning and changing the filter is crucial as a dirty filter can cause damage to the pump. And if a filter is used for more than 2 months then our warranty no longer covers the water chiller.

Water isn't reaching the filter

If water is not entering the filter, it is highly likely that the water level in your IcePod is lower than the water level in the filter.In order for water to flow into the chiller, the water level in the

How often should i clean the water filter? / How do i change the filter?

We recommend cleaning the water filter attached to the chiller once every 4-6 weeks and this can even be extended a bit if you rinse the filters